Kaspersky In Safe Mode

1. Kaspersky In Safe Mode

Reboot into Safe Mode (hit F8 at startup and select safe mode) Enter the Kaspersky Program Folder and locate the avp.exe; rename the avp.exe to whatever you desire (i.e. Temp.exe) double-click that exe - the Kaspersky icon should show up on the taskbar at the bottom right screen; right-click that icon and select Settings.

Kaspersky Endpoint Security 10 for Windows is most often installed from the console, Kaspersky Security Center. Policies are created in the console that cause Kaspersky to be locked from changes on the client workstation. Uninstall is not just a simple Add and Remove Programs process.
Kaspersky has a service running on the workstation called Self Defense that keeps some registry entries locked and the installed folder for Kaspersky locked from changes. This causes uninstall to have to be done in Windows Safe Mode.

6 Steps total

Step 1: Uninstall Steps

KAVRemover.exe run in Windows Safemode is required to uninstall
Make sure that a copy of KAVRemover.exe is copied to a local location on the affected PC

Step 2: Boot into safemode using F8 at startup

If you don't see the menu at startup that offers Safe Mode, restart PC again, you missed it.

Step 3: Login with an Administrator account

Step 4: Run KAVRemover.exe

a. No need to uninstall the Network Agent
b. Choose KES10 for Windows, type in code, and click Remove
c. If no Kaspersky AV is detected, KAVRemover.exe must be run from Command Prompt (run as Admin)
i. If KAVRemover must be run from CMD Prompt, change working directory to its location
ii. Use this command without quotes 'KAVRemover.exe -nodetect'
iii. Choose KES10 for Windows, type in code, click Remove

Step 5: When it completes, click OK, reboot

Step 6: Reinstall from KSC

Kaspersky In Safe Mode

Kaspersky Security Center (KSC)

2 Comments

• Mace
  hsc5775 Dec 10, 2014 at 07:55am

  there was a specific problem that has made the complete delete necessary?
  We also use Kaspersky.
  the reference to the use in the Uninstaller in Safe mode was new to me
  thx

• Poblano
  DaveKamps Jan 23, 2015 at 02:42pm

  Since the communication to the KSC from that workstation wasn't operable, Self Defense would not turn off its lock on the install location, which has the folders, in essence, in Read Only mode. To get Self Defense to not start and lock the install location folders so that a uninstall/reinstall would be possible, it has to be done in this situation from Safe Mode.