General Protection Fault Borderlands

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This page is for the original 2009 version. For the 2019 GOTY Enhanced version, see Borderlands: Game of the Year Enhanced.

Borderlands
Developers
Demiurge Studios[1]
macOS (OS X)
Publishers
macOS (OS X)
Engines
Release dates
WindowsOctober 26, 2009
macOS (OS X)December 3, 2010
  • Here's what we know about the Borderlands GOTY General Protection Fault error and whether or not there's a way to fix it.
  • Oct 26, 2009  For Borderlands on the PC, a GameFAQs Answers question titled 'General Protection Fault!?'

Warnings

GameSpy online services have been shut down (see Network for solutions).
Borderlands
Borderlands2009
Borderlands 22012
Borderlands: The Pre-Sequel2014
Tales from the Borderlands2014
Borderlands: Game of the Year Enhanced2019
Borderlands 32019

Key points

Online component of retail disc copies is not functional as of September 15, 2014. Retail owners who did not use the granting tool on Steam to convert their retail disc copies into a digital Steam copy before March 27, 2019 must purchase Borderlands: Game of the Year Enhanced to play online.[2]
Steam owners received all four DLCs for free for the original game following the release of Borderlands: Game of the Year Enhanced.[3]

General information

Official website
Developer minisite
Manual
Borderlands Wiki
Gearbox Forums - Borderlands Tech Support
Steam Community Discussions
  • 1Availability
    • 1.2Version differences
  • 2Essential improvements
  • 3Game data
  • 4Video settings
  • 5Input settings
  • 6Audio settings
  • 7Network
  • 9Issues fixed
  • 10Issues unresolved
  • 11Other information
Fault

Availability[edit]

SourceDRMNotesKeysOS
RetailSecuROMDRM disc check.
Original disc: SecuROM DFADRM release date check.[Note 1]
GOTY disc: SecuROM DFADRM for the DLC.[Note 2]
Non-functional online mode following the shutdown of GameSpy.
Developer websiteGOTY Edition. Five machines limit.
Amazon.comGOTY Edition. Bundled with the GOTY Enhanced version.
Mac App StoreGOTY Edition
SteamGOTY Edition. Bundled with the GOTY Enhanced version.
From September 15, 2014 and up until March 27, 2019 owners of retail disc copies could use a granting tool on Steam to convert their retail disc copies into a digital Steam copy, as part of a multiplayer service transition to Steamworks following the shutdown of GameSpy. This tool was disabled shortly before the announcement of Borderlands: Game of the Year Enhanced.[2]

Downloadable content (DLC) and expansions

Steam owners received all four DLCs for free following the release of Borderlands: Game of the Year Enhanced.[3]
NameNotes
Claptrap's Robot Revolution Included in the Game of the Year Edition.
Mad Moxxi's Underdome Riot Included in the Game of the Year Edition.
The Secret Army of General Knoxx Included in the Game of the Year Edition.
The Zombie Island of Dr. Ned Included in the Game of the Year Edition.

Version differences[edit]

Borderlands: Game of the Year Edition[edit]

Not to be confused with Borderlands: Game of the Year Enhanced released in 2019.
Complete edition released October 12, 2010 which included the base game as well as the four DLCs.
Also included Duke Nukem Forever First Access Club Code that granted early access to the demo of Duke Nukem Forever.
From September 15, 2014 and up until March 27, 2019 owners of retail disc copies could use a granting tool on Steam to convert their retail disc copies into a digital Steam copy, as part of a multiplayer service transition to Steamworks following the shutdown of GameSpy. This tool was disabled shortly before the announcement of Borderlands: Game of the Year Enhanced.[2]
While the granting tool only unlocked the base game on Steam, the included GOTY product key in the retail copy could be used to unlock the four DLCs.

Essential improvements[edit]

Skip intro videos[edit]

Instructions[5]
  1. See Command line arguments.
  2. Use -nostartupmovies or -nomovies (will turn off all video including cutscenes)
Delete or rename video files[6]
  1. Go to <path-to-game>BorderlandsWillowGameMovies
  2. Delete or rename 2K_logo.bik, Gearbox_logo.bik, and NVidia.bik.
Manual fix[7]
  1. Go to %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
  2. Open WillowEngine.ini.
  3. Find:
  4. Replace it with:
  5. Save changes.

Skip splash screen[edit]

Instructions[5]
  1. See Command line arguments.
  2. Use -nosplash
Delete or rename the splash file[5]
  1. Go to <path-to-game>WillowGameSplashPC in the installation folder.
  2. Delete or rename Splash.bmp

Improved mouse aiming[edit]

Edit configuration files[citation needed]
  1. Go to the configuration files location.
  2. Open WillowInput.ini.
  3. Change LookUpScale=250 to LookUpScale=300
  4. Open WillowEngine.ini.
  5. Change OneFrameThreadLag=true to OneFrameThreadLag=false

Notes

Feel free to adjust the mouse sensitivity as needed. This can be done with the in-game slider or by changing MouseSensitivity=100.0 (WillowInput.ini) to your desired value
See also disable mouse smoothing
Setting OneFrameThreadLag to False may cause a drop in performance.

Game data[edit]

In-game general settings.

Configuration file(s) location[edit]

SystemLocation
Windows %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
macOS (OS X)
Linux (Proton)<Steam-folder>/steamapps/compatdata/8980/pfx/[Note 3]

Save game data location[edit]

SystemLocation
Windows %USERPROFILE%DocumentsMy GamesBorderlandsSaveData
macOS (OS X)
Linux (Proton)<Steam-folder>/steamapps/compatdata/8980/pfx/[Note 3]

Save game cloud syncing[edit]

SystemNativeNotes
Steam CloudApprox. 100 MB available.

Video settings[edit]

In-game video/audio settings.
Graphics featureStateWSGFNotes
Widescreen resolutionVert-. See the WSGF report for Hor+.
Multi-monitorVert-. See the WSGF report for Hor+.
Ultra-widescreenVert-. See the WSGF report for Hor+.
4K Ultra HDVert-. See the WSGF report for Hor+.
Field of view (FOV)See Field of view (FOV).
WindowedToggle with Alt+↵ Enter or add -windowedparameter.
Borderless fullscreen windowedSee GeDoSaTo or Borderless Gaming.
Anisotropic filtering (AF)
Anti-aliasing (AA)See Anti-aliasing (AA).
Vertical sync (Vsync)See Vertical sync (Vsync).
60 FPS
120+ FPSCapped at 62 FPS by default. See High frame rate.

Field of view (FOV)[edit]

Borderlands Configuration Editor[8]
  1. Download Borderlands Configuration Editor.
  2. Run the tool and set your FOV in the middle-bottom section. You must set the FOV change to a key.
  3. Hit apply and close the hack. Then run Borderlands as normal and press your set FOV changing key. The FOV will 'snap' to the Hor+ value.

Notes

Using a vehicle or triggering a video in the game resets the FOV. Setting the FOV key to a movement key is recommended to instantly set the FOV again.
Alternative fixes[citation needed]
  • Flawless Widescreen v1.0.1.2[9]
Modify .ini file[citation needed]
  1. Go to %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
  2. Open WillowInput.ini.
  3. Find under [Engine.PlayerInput] the section: Bindings=(Name='F8',Command='shot').
  4. Add the following: Bindings=(Name='F11',Command='FOV 90',Control=False,Shift=False,Alt=False).

Anti-aliasing (AA)[edit]

Anti-Aliasing[citation needed]
  • Use the Borderlands Config Tool.
  • Force AA through the graphics control panel.
  • Force AA through a third party utility such as nHancer for Nvidia-cards or RadeonPro for AMD. This may cause large performance drops.
  • Use an FXAA-injector such as this one.

Vertical sync (Vsync)[edit]

V-Sync[citation needed]
  1. Go to %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
  2. Open WillowEngine.ini.
  3. Change UseVsync=False to UseVsync=True.

High frame rate[edit]

Edit configuration file[citation needed]
  1. Go to %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
  2. Open WillowEngine.ini.
  3. Change bSmoothFrameRate=TRUE to bSmoothFrameRate=FALSE or change MaxSmoothedFramerate=62 to your choosing.

Notes

Setting the frame rate too high can adversely affect physics.

Input settings[edit]

In-game keyboard/mouse settings.
In-game key map settings.
In-game general gamepad settings.
In-game gamepad layout settings.
Keyboard and mouseStateNotes
Remapping
Mouse accelerationSee Mouse acceleration.
Mouse sensitivity
Mouse input in menus
Mouse Y-axis inversion
Controller
Controller supportLeft stick axes reversed on generic controllers.
Full controller support
Controller remappingPresets only.
Controller sensitivity
Controller Y-axis inversion
Controller types
XInput-compatible controllers
Xbox button prompts
Impulse Trigger vibration
DualShock 4 controllersSee the glossary page for potential workarounds.
Tracked motion controllers
Generic/other controllersSee the glossary page for potential workarounds.
Additional information
Button promptsSee Enable Xbox 360/PlayStation 3 controller UI.
Controller hotplugging
Haptic feedback
Simultaneous controller+KB/MOccasionally changes button prompts

Fix mouse smoothing and aiming[edit]

Modify config files
  1. Launch the game once after installing in order to generate config files.
  2. Go to %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
  3. Open WillowInput.ini.
  4. Change bEnableMouseSmoothing=true to bEnableMouseSmoothing=false
  5. Change LookUpScale=-250 to LookUpScale=-300
  6. Open WillowEngine.ini.
  7. Change OneFrameThreadLag=true to OneFrameThreadLag=false

Enable scroll wheel in text boxes[edit]

Enable scroll wheel[citation needed]
  1. Go to %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
  2. Open WillowInput.ini.
  3. Search for all instances of InputKeyName='MouseScrollUp',ModifierKeyFlags=42 and change them to InputKeyName='MouseScrollUp'.
  4. Search for all instances of InputKeyName='MouseScrollDown',ModifierKeyFlags=42 and change them to InputKeyName='MouseScrollDown'.

Enable Xbox 360/PlayStation 3 controller UI[edit]

Modify .ini file[citation needed]
  1. Go to %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
  2. Open WillowGame.ini.
  3. Change the FakePlatform= value to one of the values listed below:
    • -1 - disabled/auto
    • 0 - PC
    • 1 - Xbox 360
    • 2 - PlayStation 3
If this fix works, the 'Online Game' and 'LAN Game' main menu options will change to 'Xbox LIVE' and 'System Link.'
The loading tips and training tooltips will still show keyboard bindings.

Audio settings[edit]

General Protection Fault Borderlands Fix

Audio featureStateNotes
Separate volume controlsMusic, SFX, and microphone volume.
Surround soundAuto configures up to 7.1 output.[10]
Subtitles
Closed captions
Mute on focus lost

Localizations

LanguageUIAudioSubNotes
English
Brazilian PortugueseFan translation, download.
French
German
Italian
PolishA Polish patch made by distributor is available here. Note that this patch requires at least game version 1.41, and DLCs are not included.
Spanish
TurkishFan translation. Details missing—please edit this pageand add it.
RussianOfficial localization by 1C-Softclub retail only.
RussianFan translation by «Dimon485 / TTL T.Community».

Network[edit]

Multiplayer types

TypeNativePlayersNotes
Local play4 Co-op
See this Steam Users' Forums Guide on hacking splitscreen into the game.
LAN play4 Co-op
Online play4 Co-op
GameSpy services have been shut down;[11]see GameSpy for workarounds.
  • Original retail version used GameSpy, but was migrated over to Steamworks on September 15, 2014.[12] Retail owners who did not use the granting tool on Steam to convert their retail disc copies into a digital Steam copy before March 27, 2019 must purchase Borderlands: Game of the Year Enhanced to play online.[2]
General Protection Fault Borderlands

Connection types

TypeNativeNotes
Matchmaking
Peer-to-peer
Dedicated
Self-hosting
Direct IPAdd the target IP and port as a command line argument.[13]

Ports

ProtocolPort(s) and/or port range(s)
TCP7777, 28900, 28902, 28910
UDP7777, 27900, 28902
Universal Plug and Play (UPnP) support status is unknown.

VR support[edit]

3D modesNative Notes
Nvidia 3D VisionSee Helix Mod: Borderlands 1.
DevicesNativeNotes
3RD Space Gaming Vest

Issues fixed[edit]

Cannot install disc-based copies[edit]

This section details the necessary procedure and workarounds required to install a retail disc-based copy of the game on modern machines.[14]
Note that online will not be functional unless using a LAN/VPN-based workaround (e.g. Hamachi) to create a virtual LAN over the Internet with those you intend to play with.
Install and update Borderlands from a retail disc[14][15]
  1. Ensure that the retail disc is available and ready, and that the game is not currently installed on the computer.
  2. Use the instructions for the Manual Release Date Check tool to generate a proper activation license for the computer.
  3. Now insert the retail disc and go through the installation as usual.
  4. The game should be fully playable after the installation has been completed, given that the disc is legit and is inserted in the disc reader when launching the game.
  5. To update the game to the latest available patch for retail versions, use the Borderlands Worldwide Patch v1.4.1.

Notes

If the activation license had not been generated beforehand the installation process would fail after all files and folders had been copied over, when SecuROM DFADRM tries to perform an online-based check that the release date of the game have passed. Instead of failing on that step, however, the process will just skip it entirely as a valid activation license already exists on the computer.
GOTY owners might want to check out the WaybackMachine archived SecuROM support page for instructions (at the bottom) on how to activate the DLCs manually.

General Protection Fault / R6025 runtime error[edit]

General Protection Fault / R6025 runtime error[citation needed]
Some users are experiencing a General Protection Fault, followed by an R6025 runtime error.
  • One fix is to run Windows Update and install the KB2600217 update also found here.
  • A collection of additional troubleshooting steps can be found on the Steam Users' Forums

Fixing performance issues[edit]

Fixing Performance Issues[citation needed]

Some systems, despite exceeding the recommended specs, simply do not run Borderlands well. Even after turning down graphical options, the frame rates can be much lower than would be expected. Taking these steps can help make the game much more responsive and raise frame rates significantly. If Borderlands is running poorly on an otherwise stout system, try the following:

  1. Add -dx9 to the command line (helps fps)
  2. Go to %USERPROFILE%DocumentsMy GamesBorderlandsWillowGameConfig
  3. Open WillowEngine.ini.
  4. Find UseVsync and set it to True (helps with tearing).

Another known issue has been with the inclusion of Dynamic Shadows, for some users having this graphical setting turned on causes huge drops in frame rate, no matter the specs of the computer. Turning off this setting can greatly improve performance.

Progress not being saved[edit]

Progress Not Being Saved[citation needed]
Sometimes Borderlands will not save your progress when you exit. To fix this there are two methods:

First Method:

  • Add -nohomedir to the command line arguments; this is less than ideal as it will start you over from the beginning as it causes the game to create a new save folder.

Second method

  • This fix worked for some people, is to ensure that your SaveData folder (located in %USERPROFILE%DocumentsMy GamesBorderlands) and all its contents are NOT set to Hidden and/or Read Only.

Some weapon stats are not visible[edit]

Weapon stats visibility fix[citation needed]
The default font size allows for only 4 lines of stats to be visible, while weapons can have up to 5 stats.
  1. Locate your Borderlands installation folder.
  2. Go to BorderlandsWillowGameLocalizationINT
  3. Find gd_globals.INT and create a backup copy.
  4. Open gd_globals.INT with a text editor.
  5. Search for:
  6. Replace it with:

Game freezes in Lockdown Palace (General Knoxx DLC)[edit]

Lockdown Palace crash fix[citation needed]
The problem lies with the grass rendering inside the Prison and affects no other part of the game.
  1. Locate your Borderlands installation folder.
  2. Go to BorderlandsWillowGameConfig
  3. Find WillowEngine.ini and create a backup copy.
  4. Open WillowEngine.ini.
  5. Search for:
  6. Replace it with:

Do not alter Foliage Quality within the game settings as that will reset the edit. However, as this problem only affects Lockdown Palace, it is fine to allow it to reset for any game session that you don't plan to go to that zone.

No sound through headphones on laptops[edit]

Some laptop users struggle to make the game sound through headphones when they have laptops with built in microphones.
No Sound through headphones on laptops[citation needed]
  1. Go to the configuration file(s) location.
  2. Open WillowEngine.ini.
  3. Change bHasVoiceEnabled=True to bHasVoiceEnabled=False
Disable Microphone Array[citation needed]

Go to the sound options (Control Panel/Sound and Hardware/Sound) go into the recording tab and disable Microphone Array.

Issues unresolved[edit]

Crashes on startup (Windows XP)[edit]

Some users, after having installed and successfully played the game on Windows XP, experience a standard 'Borderlands has encountered an error and needs to close' message after some time. There are no known solutions for this problem.

Other information[edit]

API[edit]

Technical specsSupportedNotes
Direct3D9
OpenGL2.0OS X only.
Shader Model support3
64-bit executable

Middleware[edit]

MiddlewareNotes
PhysicsPhysX
AudioFMOD, SpeechFX
InterfaceScaleform
CutscenesBink Video
MultiplayerGameSpy, SteamworksOriginal retail version used GameSpy, but was migrated over to Steamworks on September 15, 2014.[12] Retail owners who did not use the granting tool on Steam to convert their retail disc copies into a digital Steam copy before March 27, 2019 must purchase Borderlands: Game of the Year Enhanced to play online.[2]

Mods[edit]

Borderlands Config Tool[16]

Borderlands Config Tool unlocks a number of settings not available in the in-game menu.
Run the game and change a keybind in the options menu at least once before using this tool. This will create the necessary .ini files and should fix options being disabled in the tool.
This tool unlocks many options including the following:
  • Disable startup movies
  • Disable story introduction movies
  • Disable mouse smoothing
  • Disable in-game voice chat
  • Windowed mode
  • V-sync
  • Change FOV
  • Increase Difficulty (LAN only)

Skip new character movies[edit]

Delete or rename video files[citation needed]
This method disables the unskippable video sequence that plays every time you create a new character.
  1. Go to <path-to-game>BorderlandsWillowGameMovies
  2. Delete or rename Prelude.bik, Attract.bik, and VoG_Transition_Movie.bik.

System requirements[edit]

Windows
MinimumRecommended
Operating system (OS)XPVista
Processor (CPU)Intel Pentium 4 2.4 GHz 2.4 GHz Dual-core
System memory (RAM)1 GB (XP)
2 GB (Vista)		2 GB
Hard disk drive (HDD)8 GB
Video card (GPU) ATI Radeon HD 3000 series
Nvidia GeForce 7000 series
256 MB of VRAM
DirectX 9.0c compatible		ATI Radeon HD 4000 series
Nvidia GeForce 9000 series
macOS (OS X)
MinimumRecommended
Operating system (OS)10.6.4
Processor (CPU)Intel 1.4 GHz Intel 2.8 GHz
System memory (RAM)1 GB2 GB
Hard disk drive (HDD)10 GB
Video card (GPU) 128 MB of VRAM 512 MB of VRAM

Notes

  1. ↑Automatic release date check service for retail discs of the original Borderlands seems down, but using the manual activation website (leave serial number field empty) along with the manual release date check tool should work.[4] Note that this must be performed before you start the setup / installer of the game. See SecuROM support page for more information, although also note that the Borderlands-specific page does not work any longer, so the generic page (leave serial number field empty) must be used instead.
  2. ↑GOTY DLCs might require manual activation. See SecuROM support page (at the bottom) for more information and instructions.
  3. ↑ 3.03.1File/folder structure within this directory reflects the path(s) listed for Windows and/or Steam game data (use Wine regedit to access Windows registry paths). Games with Steam Cloud support may store data in ~/.steam/steam/userdata/<user-id>/8980/ in addition to or instead of this directory. The app ID (8980) may differ in some cases. Treat backslashes as forward slashes. See the glossary page for details.

References

  1. ↑Demiurge Studios - last accessed on 2018-05-02
  2. ↑ 2.02.12.22.32.42K Support - Borderlands GameSpy Shutdown and Conversion Tool - last accessed on 2019-03-30
  3. ↑ 3.03.1[[[Borderlands: Game of the Year Enhanced]] Steam - Community Hub - Borderlands: Game of the Year Enhanced Out Now!] - last accessed on 2019-04-04
    'ALL DLC: Didn’t own any Borderlands DLC? Now you got it all! On BOTH the original game and in Borderlands: Game of the Year Enhanced!'
  4. ↑Verified by User:Aemony on 2019-04-05
    Confirmed worked for me on Windows 10 v1803 today.
  5. ↑ 5.05.15.2Verified by User:Diskersen on 2018-05-02
  6. ↑is there a way to skip the logos when you start borderlands? :: Borderlands Message Board for PC - GameFAQs - last accessed on 2018-05-02
  7. ↑How to Skip Intro? (Read) :: Borderlands General Discussions - last accessed on 2018-04-02
  8. ↑Borderlands - WSGF - last accessed on December 2, 2016
  9. ↑Alice: Madness Returns - last accessed on December 2, 2016
  10. ↑PC Gaming Surround Sound Round-up
  11. ↑Pricing GameSpy Technology
  12. ↑ 12.012.1Borderlands multiplayer update released
  13. ↑PC Connection Issues - Borderlands Wiki
  14. ↑ 14.014.1Verified by User:Aemony on 2019-04-06
    Verified with original disc-based copy from 2009 (non-GOTY version) on Windows 10 v1803 these last few days.
  15. ↑Wayback Machine - SecuROM - Borderlands support page - last accessed on 2019-04-06
  16. ↑PC Utility Borderlands Configuration Tool - The Gearbox Software Forums